Cassells Animal Hospital
What to Expect
If we are able to accommodate you, one of our customer service representatives will reach out so you can make an appointment for a meet and greet, with one of our wonderful veterinarians, for you and your pet.
24-hour notice is required for any appointment cancellations or rescheduling (see cancellation policy below). Same Day Cancellation fee: Appointments $50 | Surgeries $100.
Check out our Code of Conduct
What to Expect
North Bay veterinary services – delivered with courtesy and respect!
When you arrive, you will be greeted by one of our Client Service Representatives and they will ask you to verify your name and pet’s name.
We love to give out treats therefore if your pet has not been asked to be fasted for their appointment and does not have allergies, we would love to share some of our yummy goodies with them. Please let us know if treats are not allowed with your pet. When it’s time for your appointment, a Registered Technician or one of our Exam Room Assistants will call you into an exam room.
If you arrive for your appointment and the exam rooms are already full, you will be asked to take a seat in our waiting area. To keep all our guests and staff safe, the exam rooms are wiped down between appointments and when the room is free, you and your pet will be invited into the exam room for your appointment. Your pet’s weight will be obtained every time they come in. The exam room assistant will ask you questions about your pet’s medical history, diet, current condition, and more detail for the reason for your visit. They are gathering information for the doctor. The doctor will then be with you shortly after to examine your pet, ask you further questions and possibly recommend diagnostic tests or treatments if necessary. This is a great time to ask your questions. Our veterinary team wants to make sure you’re completely comfortable with the information and recommendations we are providing.
Please note: We try our best to remain on time but sometimes an unforeseen circumstance may arise where we are running behind due to an emergency or a very sick patient with a very worried parent requiring a bit more tender loving care.
In order to maintain an ACTIVE client status in our hospital, you must have at least ONE active pet registered with us. An “active pet” means that we have seen your pet at least once in the last year for their annual wellness check (whether vaccines are due or not) or an appointment where a full physical exam was conducted (nose to tail). Parasite preventions (such as dewormers, flea and tick preventions, etc.) as well as requests for long-term medication(s) can only be purchased for patients with “active pet” status. All inactive client files for more than 5 years will be closed, and these clients returned to “non-client” status. If you wish to return as a client with a new pet, a new application will have to be submitted and go through a new approval process.
Cancellation Policy: We understand that sometimes there are circumstances beyond your control, and you may have to cancel your appointment. We ask that you make an effort to cancel your appointment 24 hours before your scheduled appointment time. If you miss your appointment without giving 24 hours notice, there will be a missed appointment fee of $50 applied to your account.
