At Cassells Animal Hospital, we must prioritize the mental health and well-being of all our team members, therefore we require all clients to treat our entire team with respect and compassion. Any clients that use verbal abuse or foul language, employ emotional blackmail, assert racial or prejudicial slurs, or act aggressively in any way, will be asked to leave and their client file will be permanently closed.

We have been named the “Industry of Compassion” and everyone in this field would agree that our compassion for pets and their owners is what makes our veterinary industry so special. However, that compassion has been used by many clients to fuel unhealthy and unreasonable expectations which takes a damaging toll on our mental health and has led many in this field (veterinarians, technicians, and support staff alike) to leave the profession! It has become a serious crisis. For more information consider visiting Not One More Vet.

Although we deeply appreciate and cherish long-term clients, please understand that every patient and client is important to us therefore, we do not prioritize patient care on your longevity or financial expenditures in our hospital.

We love to make our clients happy, and we understand that sometimes there may be urgency in a client’s requests, however, please understand that we will try our best to accommodate but we cannot always guarantee that a pet parent’s required timeline will be met every time.

We look forward to welcoming you to the Cassells Animal Hospital Family!!